At Light Speed Auto Tech, we strive to deliver high-quality products and ensure customer satisfaction. If you’re not completely satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
The item received is damaged, defective, or incorrect
The return request is made within 3 days of receiving the product
The item is unused, in its original packaging, and includes all accessories or manuals
2. Non-Returnable Items
Returns are not accepted for:
Used, worn, or damaged products not due to transit or manufacturing issues
Items returned after 3 days of delivery
Products with missing packaging or accessories
3. How to Request a Return
To initiate a return, please contact us at [email protected] with the subject line “Return Request”. Include the following details in your message:
Full name and contact number
Order number
Reason for return
Clear photos of the product and packaging (if damaged or incorrect)
Once we review your request and approve the return, you will receive instructions for pickup or return shipping.
4. Refund Process
Since we operate on cash-on-delivery only, refunds will be processed as follows:
If the product is eligible for return and confirmed as defective or incorrect, we will arrange for return shipping and offer either:
A replacement item, or
A full refund in cash at the time of pickup
Refunds are provided only after the returned item is received and inspected
5. Return Shipping Costs
If the return is due to our error (wrong or damaged item), we will cover the return shipping costs
If the return is for any other reason, the customer is responsible for the return shipping charges
6. International Returns
We accept returns from customers worldwide, but the return process may vary depending on your location. Contact our support team for region-specific instructions.
7. Contact Us
For any questions about returns or refunds, please contact our support team at:
Email: [email protected]
